The Euro is the legal currency on the Canary Islands, as in the rest of Spain. The local time zone isGreenwich Mean Time, and GMT plus one hour in the summer, thus making it an hour less than in the mainland of Spain, the Balearic Islands, Ceuta and Melilla. The decimal metric system of seven basic units is used for weights and measures and electric devices function using 220 volts. Plugs follow the European system of round pins. Even though water supply and quality is guaranteed by the public network, as in the rest of the country, bottled water consumption is very common. All well known and important bank cards are accepted in almost everystore.

Tourists have the right to receive services in accordance with those advertised or publicised by companies. On the contrary, they have the legal right to present a complaint or claim. All establishments are obliged by Spanish legislation to haveclaims form at their premises. Claims can be registered at the tourist establishment, at the tourist information offices and at every registry of the local, autonomous or national authorities. Claims and complaints are studied and, if they are well founded, companies are imposed an appropriate sanction.

Useful telephone numbers

• Electricity: 902 307 308
• Gas: 928 218 000
• Chamber of Commerce of Las Palmas de Gran Canaria: 928 391 045
• Chamber of Commerce of Santa Cruz de Tenerife: 922 100 400

Cancellation of bank cards

• Telebanco 4B: 902 114 400
• American Express: 902 375 637
• Servired: 902 192 100
• Visa: 900 99 1124
• Diners Club International: 917 015 900
• Caja Madrid: 902 246 810
• Euro 6000: 915 965 335
• Aurora: 902 100 234

Links

• Electricity
• Yellow pages
• White pages